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Incident Statuses and Transitions
Each incident has a mutable status associated with it. Incidents are organized and managed by their status. Only after an incident is closed can it be exported and deleted.

Incident Statuses

  • Open: An unresolved incident. This is the initial status of an incident.
  • Closed by User: An incident that has been closed by a user action using the Nevelex Labs Security Flow UI.
  • Closed by Flow: An incident which is automatically closed by a NL Incident Set Status node.
  • Waiting: An incident's messages is waiting (pending) a user decision at a NL Waiter (waiter) node.
  • Waiting Failure: When a waiter node is deleted, pending waiting incidents will move to waiting failure.

Incident Status Transition Diagram

The following status transitions diagram and table show the life cycle of incidents from initial reporting through final disposition.

Incident Status Transition Table

Incident Statuses and Transitions
Starting Status Destination Status Transition Reason
Start Open Message enters any Nevelex Labs node.
Open Waiting Message enters any Nevelex Labs Waiter node.
Open Closed by Flow Message enters a NL Incident Set Status node which is configured to change the status to Closed by Flow.
Open Closed by User User closes the incident via the Nevelex Labs Security Flow UI.
Waiting Open User selects the primary or secondary path for the Nevelex Labs Waiter node to traverse.
Waiting Waiting Failure (node deleted) User deletes a Nevelex Labs Waiter node with pending incidents. Once the flow is deployed, the status transition occurs.
Waiting Failure (node deleted) Closed by User User closes the incident via the Nevelex Labs Security Flow UI.
Closed by Flow Open
  • User reopens the incident via the Nevelex Labs Security Flow UI or
  • The message passes through a Nevelex Labs node in the flow.
Closed by Flow End User exports and deletes the incident from the database.
Closed by User Open
  • User reopens the incident via the Nevelex Labs Security Flow UI or
  • The message passes through a Nevelex Labs node in the flow.
Closed by User End User exports and deletes the incident from the database.
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