Dashboard Report – Incidents List

Incidents List

The Incidents List report displays a filterable list of Incidents. Each row in the report provides a toolbar to perform a variety of operations and is color coded to indicate the current status of the incident.

Button Description
Navigates to the incident's timeline.
If the incident status is not Waiting, this will close the incident.
If the incident status is either Close by User or Closed by Flow, this will reopen the incident.
Opens additional incident control options.
 Rename Incident Allows the user to give the incident a different name.
 Set Category Allows the user to set a category for a specific incident or Manage categories.
 Add Note Allows the user to add a note to the incident.
 Reassign Allows the user to assign the incident to any user in the system with the Manage Incidents permission.
 Assign To Me Assigns the incident to the current user. This button is only visible if the incident is not already assigned to the current user.
 Watch Marks the current user as a watcher of the incident if they are not currently watching.
 Unwatch Removes the current user as a watcher of the incident if they are currently watching.
 Initial Message Opens a dialog displaying the initial message which created the incident.
 Filtering Opens a dialog to configure the filters applied when loading the Incidents list. Incidents may be filtered by Status, Category, Assignee, and Creation Date. All filter settings persist across screen loads.

Unlike the filters, the Search string is reset after reloading the page. The Search is performed against the indexed Incidents. Indexing of a particular Incident occurs between three to eight minutes after the last update to the Incident.

Report Options

Not applicable to this report type.

Nevelex Labs, Main Office

Metro Office Park
2950 Metro Drive, Suite 104
Bloomington, MN 55425
Phone: +1 952-500-8921

©Nevelex Labs, LLC. 2018-2024, All Rights Reserved.