Flow Node Traversal Summary Report
This report totals the number of times a message traverses a set of flow nodes based on the selected filter criteria. The flow node traversal information included in the report is limited to those entries created within the specified duration. If results are limited by "Assignee", "Statuses", or "Incident Categories", the flow node traversal records are limited to Incidents which have not been deleted from the system.
|Key/Value Pairs||Creates a key/value pairs widget based on the selected report options.|
|Statuses||Limits matching hits to the set of selected statuses.|
|Duration||Defines the relative time span of the report. For example, some possible values are
|Span: Value of X||When required by the chosen
|Time/Cost Savings / Nodes||Limits node traversal information to the selected flow nodes. Use the the Time Savings Information dialog to associate time savings and hourly rate information to a flow node. Even though the time savings and hourly rate information is not used for this report, the hit count is only generated when a times savings record exists.
This is a required field.
|Incident Categories||Limits matching incidents to the set of selected categories.|
|Assignee||Restricts the report to the assignee.|
|Reference||The end date/time of the report.|