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Dashboard Report – Flow Node Traversal Summary Report
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Flow Node Traversal Summary Report

This report totals the number of times a message traverses a set of flow nodes based on the selected filter criteria. The flow node traversal information included in the report is limited to those entries created within the specified duration. If results are limited by "Assignee", "Statuses", or "Incident Categories", the flow node traversal records are limited to Incidents which have not been deleted from the system.

Flow Node Traversal Summary Report

Widget Type Description
Key/Value Pairs Creates a key/value pairs widget based on the selected report options.

Report Options

Option Description
Statuses Limits matching hits to the set of selected statuses.
Duration Defines the relative time span of the report. For example, some possible values are Last Week, Last Month, or Last X Hours.
Span: Value of X When required by the chosen Duration, the number represents the X value for the selected Last X * duration.
Time/Cost Savings / Nodes Limits node traversal information to the selected flow nodes. Use the the Time Savings Information dialog to associate time savings and hourly rate information to a flow node. Even though the time savings and hourly rate information is not used for this report, the hit count is only generated when a times savings record exists.
Incident Categories Limits matching incidents to the set of selected categories.
Assignee Restricts the report to the assignee.
Reference The end date/time of the report.

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