Time Savings Summary Report
This report generates summary time savings totals based on the selected filter criteria. The time savings information included in the report is limited to those created within the specified duration. If results are limited by "Assignee", "Statuses", or "Incident Categories", the time savings records are limited to Incidents which have not been deleted from the system.
| Widget Type | Description |
|---|---|
| Key/Value Pairs | Creates a key/value pairs widget based on the selected report options. |
Report Options
| Option | Description |
|---|---|
| Statuses | Limits matching incidents to the set of selected statuses. |
| Duration | Defines the relative time span of the report. For example, some possible values are Last Week, Last Month, or Last X Hours. |
| Span: Value of X | When required by the chosen Duration, the number represents the X value for the selected Last X * duration. |
| Time/Cost Savings / Nodes | Limits time savings information to the selected flow nodes. Use the the Time Savings Information dialog to associate time savings and hourly rate information to a flow node. |
| Incident Categories | Limits matching incidents to the set of selected categories. |
| Assignee | Restricts the report to the assignee. |
| Reference | The end date/time of the report. |
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