Overview
Utility plugin that provides Dashboard reporting capabilities. For more information on built in reports, see Using the Dashboard Screen.
| Report | Description |
|---|---|
| Categories Overview Report | This report generates category totals grouped by current status over a specified duration. The incidents included in the report are limited to those created within the specified duration. |
| Flow Meta Data | Returns meta data about the deployed flows. |
| Flow Node Traversal Summary Report | This report totals the number of times a message traverses a set of flow nodes based on the selected filter criteria. The flow node traversal information included in the report is limited to those entries created within the specified duration. |
| Incidents Average Processing Time to Closed Report | Generates a report containing the average time from when an incident is created until it is closed. |
| Incidents Cumulative Overview Report – Time Grouped | This report generates incident totals grouped by status and time intervals over a specified duration. The report’s starting totals include all incidents matching the search criteria, regardless of when the incidents were created. |
| Incidents Overview Report | This report generates incident totals grouped by current status over a specified duration. The incidents included in the report are limited to those created within the specified duration. |
| Incidents Overview Report – Time Grouped | This report generates incident totals grouped by current status and time intervals over a specified duration. The incidents included in the report are limited to those created within the specified duration. |
| Incidents Status Overview Report | This report generates incident totals grouped by status over a specified duration. The incidents included in the report are limited to those created within the specified duration. |
| Plugins Report | Returns meta data about the installed plugins. |
| Return & Time Savings Cumulative Overview Report – Time Grouped | Report generates cumulative totals about time savings and cost savings grouped by time intervals over a specified duration. The report’s starting totals include all cost savings meta data matching the search criteria, regardless of when the actions were taken or created.
This “Return” type report converts time savings into a currency based on the time savings and hourly rate information associated with a flow node.
|
| Return Cumulative Overview Report – Time Grouped | Report generates cumulative cost savings totals grouped by time intervals over a specified duration. The report’s starting totals include all cost savings meta data matching the search criteria, regardless of when the actions were taken or created.
This “Return” type report converts time savings into a currency based on the time savings and hourly rate information associated with a flow node.
|
| Return Overview Report – Time Grouped | This report generates cost savings totals grouped by time intervals over a specified duration. The cost savings information included in the report is limited to those created within the specified duration.
This “Return” type report converts time savings into a currency based on the time savings and hourly rate information associated with a flow node.
|
| Return Summary Report | This report generates summary cost savings totals based on the selected filter criteria. The cost savings information included in the report is limited to those entries created within the specified duration.
This “Return” type report converts time savings into a currency based on the time savings and hourly rate information associated with a flow node.
|
| Time Savings Cumulative Overview Report – Time Grouped | This report generates cumulative time savings totals grouped by time intervals over a specified duration. The report’s starting totals include all time savings meta data matching the search criteria, regardless of when the actions were taken.
The time savings information comes from the the time savings information associated with a flow node.
|
| Time Savings Overview Report – Time Grouped | Report generates totals about time savings grouped by time intervals over a specified duration. The time savings information included in the report is limited to those created within the specified duration.
The time savings information comes from the the time savings information associated with a flow node.
|
| Time Savings Summary Report | This report generates summary time savings totals based on the selected filter criteria. The time savings information included in the report is limited to those created within the specified duration.
The time savings information comes from the the time savings information associated with a flow node.
|
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